Compliance & Consumer Information
Last updated: 1 September 2026
Magill Grain Store is committed to conducting its business responsibly and providing customers with clear and useful information about our products, services and purchasing processes.
Our store operates in Magill, South Australia, and supplies products including grains, poultry feed, bird seed, animal feed, fertilisers, hay, garden products, poultry equipment and animal health products.
1. Australian Consumer Law
Magill Grain Store recognises the rights provided to Australian consumers under the Australian Consumer Law.
Consumer guarantees apply automatically to eligible goods and services.
These guarantees can include requirements relating to:
- Acceptable quality
- Fitness for purpose
- Matching description
- Matching sample or demonstration model
- Safety
- Durability
Where a product does not meet an applicable consumer guarantee, the customer may be entitled to an appropriate remedy.
Depending on the circumstances, this may include repair, replacement, refund or compensation.
2. Consumer Rights Cannot Be Removed
Magill Grain Store does not intend to exclude or restrict rights that cannot legally be excluded.
A business cannot remove consumer guarantees through terms and conditions, signage or a refund policy.
3. Product Safety
We aim to supply products that are appropriate for their intended use and comply with applicable requirements.
Customers should always:
- Read product labels
- Follow manufacturer instructions
- Follow storage instructions
- Follow safety warnings
- Use products only for their intended purpose
Australian product safety requirements can apply to products sold online as well as products sold through physical stores.
4. Product Labelling
Customers should rely on the manufacturer’s current product label and packaging for detailed information regarding:
- Ingredients
- Feeding directions
- Dosage
- Warnings
- Storage
- Expiry information
- Application rates
- Safety instructions
Website information may not always reflect subsequent packaging changes.
5. Animal Feed
Magill Grain Store supplies feed and grain products for a range of animals.
Customers are responsible for selecting products appropriate for their animals and following manufacturer feeding directions.
Where there is uncertainty about an animal’s nutritional requirements, veterinary or professional nutritional advice should be obtained.
6. Animal Health Products
Use animal health products responsibly.
Customers must follow the relevant product label and manufacturer instructions.
If a product requires professional veterinary oversight, or if an animal is unwell, customers should seek appropriate professional advice.
7. Safe Storage
Customers should store products according to manufacturer recommendations.
This may include protecting products from:
- Moisture
- Excessive heat
- Direct sunlight
- Contamination
- Pests
- Animals or children where relevant
Specific storage instructions should always be taken from the product label.
8. Website Transparency
Magill Grain Store provides business contact information through its website.
Business: Magill Grain Store
Address: 574 Magill Road, Magill SA 5072, South Australia
Phone: (08) 8331 8159
Email: magillgrainstore@gmail.com
The website currently states that Magill Grain Store has been operating since 1998 and serves South Australian farms, breeders and backyard flock keepers.
9. Online Purchasing
When purchasing online, customers should receive clear information about products, pricing, delivery and relevant purchasing terms.
Australian Consumer Law applies to online purchases in the same general way it applies to other consumer purchases.
10. Customer Information Security
Magill Grain Store takes reasonable steps to protect customer information.
Customers should also take reasonable precautions when using online services, including protecting passwords and avoiding sending sensitive payment information through unsecured channels.
11. Complaints and Product Issues
If you have a concern regarding:
- A product
- An order
- Delivery
- Payment
- A return
- A refund
- Product quality
- Product information
Please contact Magill Grain Store directly.
We encourage customers to give us the opportunity to understand and resolve an issue before escalating the matter.
12. Compliance Updates
Our compliance practices may be updated when:
- Laws change
- Products change
- Website functionality changes
- Payment systems change
- Delivery arrangements change
- Business processes change
This page may therefore be updated from time to time.
13. Contact Us
Magill Grain Store
574 Magill Road
Magill SA 5072
South Australia
Phone: (08) 8331 8159
Email: magillgrainstore@gmail.com