Privacy Policy 

This Privacy Policy explains:

1. What personal information we may collect?
2. How we collect personal information?
3. Why we collect personal information?
4. How we use and disclose personal information?
5. How we protect personal information?
6. How long we retain information?
7. Your privacy rights
8. Cookies and website technologies
9. Third party services
10. How you can contact us about privacy?

Where applicable, this Policy is intended to operate consistently with the Privacy Act 1988 and the Australian Privacy Principles.

The Office of the Australian Information Commissioner explains that a privacy policy should clearly describe what personal information an organisation collects, how it is collected and how it is handled.

Depending on how you interact with Magill Grain Store, we may collect information including:

Contact Information

This may include:

• Full name
• Email address
• Phone number
• Residential address
• Delivery address
• Billing address

Order Information

Where you purchase products or request an order, we may collect:

• Products ordered
• Quantity purchased
• Order date
• Delivery information
• Order value
• Order status
• Payment status
• Customer communications relating to the order

Enquiry Information

If you contact us, we may collect information contained in your enquiry, including questions about:

• Poultry feed
• Bird seed
• Grain
• Animal feed
• Fertilisers
• Hay and mulch
• Garden products
• Poultry equipment
• Animal health products
• Delivery
• Product availability

Where online payments are available, payments may be processed through a third party payment provider.

Depending on the payment system used by the website, payment information may be collected and processed directly by the relevant payment provider.

Magill Grain Store should not require customers to provide complete payment card details through ordinary email or other unsecured communication channels.

Customers should never send payment card numbers, passwords or other sensitive financial information by email unless specifically instructed through a secure payment process.

We may collect information when you:

• Visit our website
• Submit an enquiry
• Contact us by phone
• Contact us by email
• Place an order
• Request delivery
• Create an account, if account functionality is available
• Subscribe to communications
• Contact customer support
• Communicate with us through other available channels

We may also automatically collect limited technical information when you visit our website.

When you use our website, certain technical information may be collected automatically.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Approximate location information
• Date and time of visits
• Website interaction information

This information may be used to understand website performance, identify technical issues, improve the user experience and maintain website security.

We may use personal information to:

• Process customer orders
• Arrange deliveries
• Respond to enquiries
• Provide customer service
• Confirm product availability
• Process payments
• Manage customer accounts
• Communicate about orders
• Handle returns and refunds
• Improve our products and services
• Improve website functionality
• Monitor website performance
• Maintain website security
• Prevent fraud or misuse
• Maintain business records
• Meet legal and regulatory obligations

Where permitted by law, Magill Grain Store may use customer contact information to provide information about products, services, promotions or other relevant business communications.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending important transactional communications relating to an existing order.

We may disclose personal information where reasonably necessary to operate our business.

This may include disclosure to:

• Payment service providers
• Delivery and courier providers
• Website hosting providers
• Website development and technology providers
• Analytics providers
• Email communication providers
• IT and security providers
• Professional advisers
• Government agencies where legally required

We only provide information that is reasonably necessary for the relevant service or business purpose.

Our website may use third party technologies and services.

These may include services for:

• Website hosting
• Payment processing
• Website analytics
• Email communications
• Maps and location services
• Security
• Marketing
• Customer support

Third party providers may collect and process information according to their own privacy policies.

Magill Grain Store may use cookies and similar technologies to help operate the website, remember preferences, understand website usage and improve website performance.

For more information, please see our Cookie Policy.

We take reasonable steps to protect personal information from:

• Unauthorised access
• Misuse
• Loss
• Modification
• Disclosure
• Destruction

However, no website, online service or electronic transmission can be guaranteed to be completely secure.

Customers should also take reasonable precautions when using online services, including keeping passwords secure and avoiding sharing sensitive information through unsecured communication channels.

We retain personal information only for as long as reasonably required for legitimate business, legal, accounting, taxation, dispute resolution, security or regulatory purposes.

When information is no longer reasonably required, it may be securely deleted, destroyed or de identified where appropriate.

You may contact us to request access to personal information we hold about you.

We may need to verify your identity before providing access.

In some circumstances, access may be limited or refused where permitted or required by law.

If you believe information we hold about you is inaccurate, incomplete or outdated, please contact us.

We will take reasonable steps to correct information where appropriate.

If you believe we have handled your personal information incorrectly, please contact us first so that we can investigate the matter.

We will review your concern and aim to respond within a reasonable period.

If you are not satisfied with our response and the matter falls within the jurisdiction of the relevant privacy regulator, you may have the right to make a complaint to the Office of the Australian Information Commissioner.

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, legal requirements or privacy practices.

The latest version will be published on this page.

For privacy enquiries, please contact:

Magill Grain Store
574 Magill Road
Magill SA 5072
South Australia
Phone: (08) 8331 8159
Email: magillgrainstore@gmail.com